– Shipping Address

1. ZetaToys only ship to buyer’s shipping address.
2. Buyer have responsibility to provide correct shipping address, if buyer want to change the shipping address, please contact us before shipping. If item can not arrive due to the address issue, we won’t refund it, so please make sure your shipping address is correct and deliverable. 
3. ZetaToys don’t ship to Military Adress and APO address. 

– Lost / Undelivered Shipment

If the package is undelivered for more than 30 days since last tracking update, we will contact shipping company for an investigation, it usually takes about 60 more days. If there’s no reply from them, we will regard it as lost and arrange resend. 

Lost Shipment Guarantee

Buyer could select Insurance in Shipping Method, 
1. If the shipment is lost before arriving at the destination country or there is no logistics update for more than 30 days, it will be re-sent/refunded.
2. If the shipment is lost after it is handed over to the service provider or there is no logistic update for more than 30 days, it will be re-sent/refunded after our confirmation.

Information Required:
Claims need to provide proof of lost shipment to customer service:
1. track update not received the goods;
2. proof of non-signing by the courier company.
Attention:
1. parcel breakage occurs during transportation, see after-sales instructions or contact customer service to deal with it;
2. If the delay is caused by force majeure for more than 30 days, we will apply for the logistics company to open the investigation, open the investigation after 30 days without reply will make up the mail / refund.

Force majeure includes, but is not limited to, abnormal social events (such as strikes, riots, wars, terrorist activities, public health incidents, major epidemics, plagues, etc.), natural disasters (such as blizzards, hailstorms, fires, floods, mudslides, earthquakes, tsunamis, typhoons, blackouts, acts of God, etc.), any governmental action (such as expropriations, expropriations, restraining orders, regulations, measures, etc.), accidental traffic accidents, changes in regulations and policies, acts, decisions or orders of judicial authorities, delays in customs inspection, flight delays and other unforeseen, unavoidable and uncontrollable circumstances or events. In no event shall the Client be liable to the Client for any damage, destruction, loss, demurrage or non-performance of obligations of any kind whatsoever arising out of force majeure events.

PACKING & CONDITION

All orders are packed carefully by our shipping staff to ensure that the package gets to you safely.  We try to do our part to help the environment so whenever possible we will reuse packing material.  We do not take requests for custom packaging material.  While we will do our best to pick out the best condition for items purchased, we DO NOT guarantee box condition of any items. To be fair to all our customers we do not take requests to go through our stock to pick out the best boxes.  

Q: When will I receive my order? 
A: For in-stock items, your order will be carefully packaged and usually can be shipped around 2-4 business days after payment received(We need to transfer items from our ware house to the international shipping center which gonna take around 2 days). To reduce the cost, all item will be shipped from China via the latest and greatest international shipping service with the most economic and quick chosen of China Post/EMS/DHL/ePacket etc. Shipping time varies based on your country and the shipping method you chose. 

Q: What should I do when my item has been damaged during shipping.
A: Do NOT open the case. Conact us and we will apply the replacement parts and send you with next order (It may take 1-3 weeks to get the repalcement parts from the factory).